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TMate Software uses YouTrack (further related to as "this product"), developed by JetBrains s.r.o., accessible at https://issues.tmatesof.com (further related to as "this website") to track issues and provide support for its customers. This product is covered by JetBrains Privacy Policy. However, since this product is running on TMate Software servers, we also get access to the data, collected by this product.

TMate Websites

• In order to obtain a license for one of TMate Software products, you may be asked to sign up at one of TMate websites, such as subgit.com, svnkit.com, etc. The signup form typically includes your first and last name, your email address and your company name.
• When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. This information, however, is not stored by us. 
• Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Digital River e-commerce platform

We process payments through Shareit.com, which is a part of Digital River e-commerce platform, run by Digital River, Inc. In order to proceed your payment, they will request you to provide your first and last name, your email address, your company name, your postal address and your phone number. This information is stored by Digital River and covered by their own Privacy Policy and is also transferred to us. We do not receive or store your purchase transaction data, such as your credit card number.

Atlassian Marketplace

Some of TMate Software products are distributed through Atlassian Marketplace as add-ons to Atlassian Bitbucket Server. The information you provide to Atlassian is covered by their own Privacy Policy. Yet when you install add-ons, developed by us, they transfer to us your first and last name, email address, and country nameThis includes the following types of data:

• Your name and email, provided when you sign up;
• Your IP address, OS and browser version from your most recent visit to this website.

Please note:

• You do not have to sign up to view the existing issues. Signup is only required to report new issues or to comment.
• Instead of signing up, you may choose to log in, using one of the third-party authentification services: Yahoo, AOL, Google or Yandex. In this case, your name and e-mail address will be transferred to us by such service.
• Some of the issues were transferred to this product from our previous bug-tracking system, the Mantis. If you have reported or commented to any issues to TMate Software before June 9, 2016, then your data has been originally collected by our previous bug-tracking system, and then transferred to this product along with the issues you have reported or commented to.

2. What do we do with your information?

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You name and email are only used for communication with you through YouTrack in order to provide you support for the issues you reported (e.g. to send you notifications about new comments to the issue you have reported, or new replies to your comments). You may manage your notification settings at your Profile.

We are not currently using this information for direct mailing or marketing, nor we provide this information to any third party. If we ever consider using your email for anything else, we would expressly request your consent to it.

3. For how long do we store your information?

• We store the information of all our current customers, for the maintenance period specified in the software license. We need it to contact them for support or important updates. 
• If you have not obtained a new license to any of TMate products within a year after the end of the maintenance period, all your data will be removed from our records. 
• If you have requested a license, but not obtained it, within a year of such request all your data will be removed from our records as well.

4. Third-party services

Purchase processing

When you fill in a purchase request form on one of TMate Software websites, you will be redirected to Mycommerce.com, which is a part of Digital River e-commerce platform, to complete your purchase. The information you provided at sign up (your name , email address and company name) will be also transferred to Mycommerce.com. After you complete the purchase, it will be stored at their servers and covered by their Privacy Policy.

Mailing

• In order to provide you with information, necessary for obtaining and using our software, and also for technical support, we use Google Mail service at our own domain. All information passing through Google Mail is covered by Google Privacy Policy.
• If we need to send an email to all our customer (e.g. in case of a critical software update), we may use a third-party mailing service such as MailChimp. In such case, we will provide such service with your name and email, and include a link to its Privacy Policy in the email we send. This data, however, will be only stored on our account at such service, may not be used by any other party and could be easily deleted by us.

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and e-mail) is stored for as long as your account is active at YouTrack. If you wish to have your account and your personal data removed from this product, please write to support@subgit.com.

4. Consent

How do you get my consent?

• When you provide us with personal information to complete a transaction and place an orderprovide you writing access to our issue tracking system, we imply that you consent to our collecting it and using it for that specific reason only. 
• If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

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If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@subgit.com or mailing to: TMate Software 1 Týmlova, Prague, PR, 14000, Czech Republic.

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5. Customer requests

If you are a citizen of one of the EU states, according to the new EU GDPR legislation, you may request us to provide you with all personal data that is possessed by us, to amend or delete all such data, or to prevent any further amendment to it. You may do so by contacting us at support@subgit.com or mailing to: TMate Software 1 Týmlova, Prague, PR, 14000, Czech Republic.

You may also change this data yourself at your Profile.

7. Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

8. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

9. Cookies

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

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privacy_accepted — you have been informed that our website uses cookies;

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_ym_uid — Yandex web metrics;

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_ga — Google Analytics;

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downloaded — you have downloaded one of our products;

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registered — you have completed the signup form;

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ref — website or another source that referred you to our website;

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We are not using any cookies for tracking your behavior or collecting additional data on this website. The only cookies that are used are for storing your session and authentification ID, so that you do not need to fill in your credentials each time you enter this website.

10. Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

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If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at support@subgit.com or by mail to: TMate Software 1 Týmlova, Prague, PR, 14000, Czech Republic.

If you think that your rights have been violated, you may lodge a complaint related to the processing of your personal data with the competent data protection supervisory authority, i.e. in the Czech Republic the Office for Personal Data Protection, with its registered office at Pplk. Sochora 727/27, 170 00 Praha 7- Holešovice, phone number: +420 234 665 111. For more information, please visit https://www.uoou.cz.

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